Shipping policy


THE BLAY BRAND — SHIPPING POLICY



Last updated: December 2025


Thank you for shopping with The Blay Brand. Below is our official shipping policy for domestic and international orders.





1. Order Processing Time



All items are made-to-order through our trusted fulfillment partners.


Processing Time:

🕒 2–5 business days (average)


During holidays or high-volume periods, processing times may be slightly longer.





2. Shipping Times




🇺🇸 United States



  • Standard Shipping: 3–7 business days
  • Express Shipping: 2–3 business days (if available)




🌍 International Shipping



  • Standard International: 7–21 business days
  • Express International: 4–10 business days (if available)



Shipping times are estimates and may vary depending on customs, local postal delays, or carrier issues.





3. Shipping Rates



Shipping rates are automatically calculated at checkout based on:


  • Location
  • Carrier
  • Shipping method
  • Product weight



We offer competitive flat-rate and express options.





4. Tracking Information



Once your order ships, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking updates to appear.





5. Wrong Address Disclaimer



Customers are responsible for entering the correct shipping information.


If the wrong address is provided:


  • We are not responsible for lost packages
  • Replacements can only be sent at the customer’s expense



Please double-check your address before checkout.





6. Lost, Stolen, or Missing Packages



If your package shows “Delivered” but you cannot find it:


  1. Check your mailbox, porch, or building office
  2. Verify with neighbors
  3. Wait 24–48 hours (carriers sometimes scan early)



If still missing, email us and we will assist with a carrier investigation.





7. Customs, Duties & Taxes (International Orders)



International customers are responsible for any customs fees, import taxes, or duties charged by their country.

We cannot control or predict these fees.





8. Shipping Issues & Replacements



We only replace items that arrive:


  • Damaged
  • Defective
  • Incorrect



Claims must be submitted within 7 days of delivery with photo proof.


Email: blayamihere@theblaybrand.com





9. Holiday Delays



During major holidays, carriers experience delays.

Please place orders early to ensure timely delivery.





10. Contact Us



For any shipping questions or concerns, contact us at:


📧 blayamihere@theblaybrand.com

🌐 theblaybrand.com


We appreciate your support of The Blay Brand — Premium Luxury for Icons.